Ferris Family Clinic
The challenge
Front-desk staff spent a significant part of each day answering the same questions about hours, insurance, and appointment policies — time that came directly out of time available for patients in the office.
The solution
The provider trained a chatbot on their office policies, accepted insurance list, and general FAQs, with strict requirements around data isolation and encryption given the sensitivity of the setting. The chatbot handles the general questions and clearly defers anything patient-specific to staff.
The outcome
Phone and front-desk volume from routine questions dropped, giving staff more time for in-person patient interactions, with data handling that met the organization's privacy requirements throughout.
“As a healthcare provider, data privacy was non-negotiable. This gave us full confidence.”
